Customer Services Equality, Diversity and Inclusion Intern

Customer Services Equality, Diversity and Inclusion Intern

Role Title:       Customer Services Equality, Diversity and Inclusion Intern 

Department:   Operations

Reports to:     Director of Customer Services

Location:        HfW Head Office in Brixton SW9 9SP


Overall Aim

We are looking for two self-starter summer interns to lead on our Customer Services Diversity Equality and Inclusion project, by collecting, analysing an interpreting data provided by our tenants. The Interns will be contacting tenants to obtain by direct contact such information and will produce an interim report to assist us to provide adequate services. The interns will also assist our Director of Customer Services researching and collating information relevant to Local Authorities events to create a Calendar of events and contribute to raise awareness of Equality, Diversity and Inclusion for our customers.

If you are a people’s person with strong analytical skills to collect and interpret data and with persuasive communication skills to share information in a clear, concise and engaging manner, we want to hear from you! In exchange we offer you a meaningful opportunity to enhance your skills whilst contributing to a fairer society.

We are an independent housing association and a charity dedicated to improve lives by providing social housing and gender sensitive support services to women in London. Our Supported Housing team runs diverse specialised services for female ex-offenders and women who have experienced gender based violence including domestic abuse and human trafficking.


Key Responsibilities

  • To contact our customers to collect relevant data
  • To analyse and interpret data and information obtained, making sure that key issues are identified
  • To produce an event calendar on equality diversity and inclusion events
  • To produce an interim report presenting your findings and data analysis in an engaging visual and intuitive way
  • To contribute with the selection and/or production of relevant written material that can be used for internal and external publications
  • To act in accordance with the aims of Housing for Women
  • To promote and implement Housing for Women’s Equality, Diversity and Inclusion Policy and other polices adopted by the Board.


We are looking for someone able to commit 3-4 days per week for up to 8 weeks during the summer (July/August). We can be flexible with the days and the hours.

Our core volunteering hours are Monday to Friday 9.30-4.30pm.

Closing date: 12:00pm, Friday 8th June 2018

Interview Date: To be confirmed, but most likely to be on the week starting on 18th June 2018

Benefits of doing your Internship with Us

This is a great opportunity to gain hands on experience in Social Housing with emphasis on Equality, Diversity and Inclusion.

Some additional benefits are:

  1. Experience of working in a supportive and professional environment
  2. Full induction, support and supervision
  3. Opportunity to develop new skills
  4. Relevant training opportunities (i.e. Safeguarding, Confidentiality, Data Protection, etc.)

Additional Information

  • Core training and induction will be provided prior commencing the role.
  • We reimburse genuine out of pocket travel expenses (London zones 1- 6) to and from the place of work and up to £4 for lunch expenses.
  • If deemed necessary Housing for Women will conduct a full DBS Check

We welcome applications from people of all backgrounds and sections of the community and we particularly encourage applications from mature students, ex-offenders and Black, Asian and Minority Ethnic (BAME) candidates as they are currently under-represented in our Volunteering Programme.


Role Experience, Knowledge and Skills Profile


·         Computer literate and confident in the use of Microsoft applications (Word, Excel, PowerPoint, Outlook )

·         Experience in data gathering and analysis

·         Studies in a relevant subject area (e.g. Social Research, Politics, Social Policy, Business, Gender studies, etc.) (Desirable)


·         Organisational and planning skills,

·         Ability to multitask and manage tight deadlines effectively

·         Excellent written and oral communication skills

·         Strong report writing and presentation skills

·         Methodical approach with both, a keen eye for detail and the capacity to see the big picture

·         Ability to present and explain data in a visual and intuitive way

Personal Style and Behaviour

·         Ability to work on own initiative

·         Good interpersonal skills

·         Can-do approach

Other Requirements

·         Commitment to quality, customer service, best practice and best value in all aspects of the Association’s operations

·         Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous service improvement

·         Evidenced commitment to equality and diversity


For more information please contact Maria Galan – Volunteer Co-ordinator

Email:   Phone: 020 3794 4798   Mobile: 077 1146 9094

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