Our services in Ealing, Greenwich and Merton have:
We are proud of our long track record of delivering services to women and their children escaping abuse and this year we have significantly invested in these services by installing a new client relationship and service management system. Workers are able enter data and update records easily and efficiently they supporting. Managers are better able to monitor and manage risk and the performance of their team and Service Users can now see first- hand how they are progressing towards independence.
Other service improvements include piloting a re-structure that has introduced team leaders to support and manage local teams.
These changes help us to ensure that women who come to us can expect the same high level of support regardless of which of the 3 boroughs they are in. Our service not only focused on meeting a woman’s needs but also giving her a voice and. Empowering women to be independent is key to our continued success. We would like to share with you Annette’s* experience:
When Annette came to the refuge she had been in a violent relationship for 9 years and was addicted to alcohol. She had been sofa surfing for some time and had a number of physical health issues. Refuge staff supported Annette to come to terms with the abuse she had experienced, engage with specialist health & alcohol recovery services and rebuild her life. Annette now lives independently, is successfully managing her tenancy and has been abstinent from alcohol for 8 months.
She says “I badly wanted to stop drinking but without the support of the staff at the refuge I could not have made it”
‘The service has changed my life, helped me get out of a life I thought I’d be in for years. I see a future now. (My Worker) helped me in a lots of areas including, housing, rent, family support and listening and being there to advise me.’
‘I will be forever grateful to my support workers for their time and kindness during this difficult time. Coming to this refuge has given me awareness of my past experiences and taught me so much about Domestic Violence that I am now feeling confident and happy to move on. Thank you for everything.’
* Real name not used
Ealing Refuge housed and helped 103 women and 30 children
Merton Refuge housed and helped 41 women and 21 children
Greenwich Refuge housed and helped 161 women and 65 children
Greenwich Floating Support: 94 (we do not offer FS yet in Ealing/Merton)
Between them the refuges received and responded to 3044 telephone calls