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Christmas Opening Hours 

Over the Christmas period, our Head Office is closed from 1 pm on Christmas Eve (24 December) through to 27 December and on New Year's Day (Wednesday 1 January).

Between 1 pm on 24th December and 9 am on 2nd January we will be operating with skeleton staff and only be able to accept urgent and emergency repairs requests. Please report routine repairs on or after  2nd January 2020.

While we are closed, emergency repairs can be reported to our out of hours service on 020 7501 6120 (press option 3).


Usual office opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

To contact us please complete the form and your query will be sent to the relevant department. We’ll get back to you as soon as possible.

To report or ask about a repair please contact / 0207 501 6120 or report via the Customer Portal

For our Domestic Abuse Helpline call 020 8317 8273 (Monday to Friday 9.30 am - 8 pm)


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