Childers Street update

Published 26 June 2019

As many residents will be aware, the heating and hot water system at the Arches is currently not operating fully. We apologise for this continued inconvenience. We are working hard with our contractors to get the heating system back in service in the shortest time possible. The position with the central boilers at The Arches is as follows:

  • There are 3 boilers which comprise the central boiler plant. One is a biomass boiler which burns wooden pellets and the other 2 are gas boilers.
  • The normal running arrangement is for the biomass boiler to be the primary source with the gas boilers acting as back up when needed.
  • Unfortunately the biomass boiler is not working at present – spare parts have been ordered and a specialist contractor is booked to attend tomorrow/Friday. Following this we hope the biomass boiler will be running again at 100% for the weekend.
  • The second back up gas boiler was out this morning but engineers are on site today to get this running as well to make the hot water supplies more reliable.
  • Once the biomass and back up boiler no. 1 are fully functional we will be completely renewing back up boiler no. 2 so we have greater resilience to breakdowns going forwards.
  • In addition, a comprehensive planned preventative maintenance programme is being put in place with the support of our consultant heating engineers so that services to residents are maintained without disruption in future.

As soon as we have further information we will contact you again to update you. If you would prefer to be contacted by text message or another means please let us know. We will also be posting updates here on our web site.

Housing for Women


Update 28th June:

Works have been carried out to the gas boilers to improve their output and this should have resulted in an improvement in the reliability of hot water supplies. Unfortunately the biomass boiler will now not be repaired until next week due to the non-delivery of a replacement part. We will update this information as soon as there are any changes. Apologies once again for any inconvenience.


Update 5th July:

As of last night the biomass boiler has been repaired.

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