Coronavirus COVID-19 Service Update – 03.09.2020
We are regularly reviewing our business operations in relation to the emerging Government information on Coronavirus COVID-19. We are making every effort to continue to deliver our services and we have now put measures in place to help reduce the risk of further spread and to keep our staff and residents safe.
Our Office is Open
As on 1st September 2020, our office is open in line with Government Guidelines. Most of our staff will continue to work remotely to help reduce the spread of COVID-19. Our staff will continue to conduct as much business as possible, including appointments, with customers and stakeholders over the phone.
The repairs team is working through a number of emergency repairs as our current priority.
If you have a routine non-urgent repair, we can still log your request and will store this for a later date.
You may notice a longer wait to get your routine repair appointment booked in and you will be kept informed if this is the case. All our contractors will be equipped with personal protective equipment and will operate safe working practices.
If you are raising a repair or requesting a service, you will now be asked the following questions by our staff and this information will be shared with our contractors undertaking works:
Should you have any concerns regarding paying your rent, please contact us on 020 7501 6120 or review the following information:
If you are currently in receipt of Universal Credit and have an upcoming job centre appointment but are self-isolating due to Government advice, you will not be sanctioned if you inform the Department of Work and Pensions in good time.
You can inform the Department of Work and Pensions by updating your online journal or by calling the Universal Credit Helpline on 0800 328 5644.
For more information please visit, https://www.understandinguniversalcredit.gov.uk/coronavirus/.
Unemployed due to Coronavirus COVID-19?
If you have been made unemployed as a direct result of the coronavirus, you can apply for Universal Credit and could receive up to a month’s advance payment upfront without having to physically attend an appointment at the job centre.
For more information on Universal Credit, please visit: https://www.gov.uk/universal-credit
Statutory Sick Pay
The Government has made changes to Statutory Sick Pay (SSP) to make sure that people in work can self-isolate as a result of Coronavirus.
For more information, please visit: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses
Health and Safety Compliance Work
We are continuing to complete compliance works such as risk assessments and/or remedial works to ensure that residents health and safety are protected. This covers fire, asbestos, gas, water (legionella), electricity and lift work.
All our contractors have procedures in place to be able to work safely in residents’ homes and we would ask residents to be cooperative in allowing access.
Housing for Women recommends that you stay up to date with the latest advice from the Government regarding COVID-19 to keep yourself and others protected. Please visit Coronavirus (COVID-19): UK government response for more information.
Mind (a mental health charity) have provided a useful checklist, should you need to self-isolate.
Checklist: are you ready to stay at home for two weeks?
You can find more useful advice from Mind on maintaining your wellbeing here (click here).
Local Authority Coronavirus Advice and Support
If you need help or support, please visit your local authority's dedicated Coronavirus update page below.
Beware of Coronavirus (COVID-19) scams
Please beware of scammers who are trying to take advantage of the coronavirus pandemic.
There are also emails attempting to trick people into opening attachments that can harm your computer or revealing personal and financial details.
We ask residents not to click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.
Do not let strangers into your home, particularly at this time of self-isolation and social distancing.