Stock condition surveys

Published 15 October 2021

Help us understand the condition of your homes

Beginning in October we will be undertaking a stock condition survey on your homes. We have recruited Rand Associates to carry out a 100% stock condition to assess the condition of all our assets.

What is a stock condition survey?

A stock condition survey is a detailed inspection of your home, both internally and externally. The survey helps us assess the age and condition of each building and property, as well as the components, such as kitchens and bathrooms, within it.

A stock condition survey is essential for us to gather information to make sure that we are adhering to the Government’s ‘Decent Home Standard.’ The information that we collect regarding the condition of our properties helps to ensure all homes are safe and maintained to a decent standard.

Why are we carrying out this survey?

A stock condition survey is a crucial investment in our homes. The survey will allow us to understand the condition of our properties and homes and find out what the investments needs for them are over a 30 year life-cycle.

As well as the general condition of our assets and their components, we will be reviewing the compliance of our assets.

Who will be carrying out the survey?

We have recruited Rand Associates to undertake our stock condition surveys. They will be leading on the programme and will contact you directly to arrange appointments for their surveyors to come and look at your homes.

All surveyors will carry a Rand Associates ID badge and will show it to you when they arrive for your appointment. They will be following COVID-19 health and safety procedures.

What will happen during my appointment?

The survey will take around 30 minutes to complete. The surveyor will need to go into each room of your house to carry out the survey, and may need to take photos are part of the process. Surveyors will not need to lift carpets or move any furniture.

What do I need to do now?

When your neighbourhood is due to be surveyed you will receive a letter from Rand Associates to let you know when they will be in your area. If you need to amend your allocated appointment time, you can contact Rand Associates directly using the contact information provided.

It is very important that surveyors can gain access to your home to complete the survey. The information we gather will help us plan improvements to your homes, leading to fewer repairs and better homes.

Please note the survey does not collect information on any outstanding repairs to your home. If you need to report a repair, please do this in the normal way, via the customer portal{LINK}, emailing repairs@h4w.co.uk or calling 020 7501 6120 and pressing 3 for repairs.

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