A day in the life of...a Direct Services Operative

Please describe your job: What do you do?

My job involves travelling to our properties in order to carry out or inspect repairs reported by residents or others, check communal areas and highlight any issues I find.

 

What attracted you to work for HfW?

I enjoy the scope of works, meeting with residents and the sense of achievement when you can resolve issues they have. To a certain extent, you can organise your own time too, which I enjoy.

 

Who do you report to?

I work in the Repairs Team reporting firstly to the Repairs Team Leader and then the Repairs Manager. I also work quite closely with the Neighbourhood Services Team (Housing)

 

What sort of skills do you need to be effective in your role?

You need a good general understanding of building works and repairs, knowledge of health and safety, understanding and patience. You also need a desire to resolve all issues you are presented with or, in some cases, referring a job to someone who can.

 

Tell us about a typical working day…

No two days are the same! A typical day could involve travelling from home to appointments with residents or visiting communal areas of buildings to carry out or inspect a possible repair or issue affecting the safety and security of our buildings.

 

What do you love about your job?

I enjoy the fact no two days are the same, meeting people, travelling to different sites and hopefully solving the problems that they are encountering, or passing this on so they can be resolved. There's a certain amount of satisfaction and residents are usually very grateful.

 

Is there anything else you want to tell us…?

It's a challenging demanding job at times but also rewarding and satisfying and in the majority of cases residents are grateful for your efforts.

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