Volunteer Administrator –Housing Services

Role Title:                   Volunteer Administrator –Housing Services         

Department:              Housing Services

Reports to:                 Head of Housing and Income Services

Location:                    HfW Head Office in Brixton SW9 9SP



Overall Aim


We are looking for an enthusiastic volunteer to assist our fast paced Housing Services Department. Our ideal candidate will be a resourceful person with good administration skills and polite telephone manners.  

Based with our Housing Services team you will be helping us to keep the team’s administrative systems up to date and supporting us with a variety of ad-hoc administrative tasks and projects. This is perfect opportunity for anyone looking to use their IT and organisation skills on regular basis.

If you are looking to gain hands on experience in business administration or office management in a supportive environment, this is the perfect opportunity for you! We will provide relevant training and help you to identify career development opportunities.


Key Responsibilities


  • General office duties such as data entry, photo copying and printing
  • Support the team in answering telephones and taking messages
  • Assisting the housing officers with preparing lettings packs and court bundles
  • Assisting the housing officers with collating results from tenant consultations
  • Maintain administrative systems and update where necessary
  • General administration (such as filing, statistics gathering, office organisation)
  • To act in accordance with the aims of Housing for Women
  • To promote and implement Housing for Women’s Equal Opportunities Policy and other polices adopted by the Board




We are looking for someone who can spend 1 or 2 days per week with us for 3 months. We can be flexible with the days and hours as long as they are compatible with our service operation hours: Monday to Friday 9:00 am – 5:00 pm


Benefits of Volunteering with Us


This is a great opportunity for somebody looking to gain experience in office administration or with an interest in Social Housing.  Some additional benefits are:

  • Experience of working in a supportive and professional environment
  • Full induction, support and supervision
  • Opportunity to develop new skills
  • Relevant training opportunities (i.e. Safeguarding, Confidentiality, Data Protection, etc. 


Additional Information


  • Core training and induction will be provided prior commencing the role.
  • We reimburse genuine out of pocket travel expenses (London zones 1- 6) to and from the place of work and up to £5 for lunch expenses.

We welcome applications from people of all backgrounds and sections of the community and we particularly encourage applications from senior citizens, ex-offenders and Black, Asian and Minority Ethnic (BAME) candidates as they are currently under-represented in our Volunteering Programme.



Role Experience, Knowledge and Skills Profile



Experience and Knowledge


·           Knowledge and experience of MS Office packages, especially Word, and Excel




·         Good organisation skills

·         Good verbal and written communication skills

·         Good customer service skills.

·         Good 'people skills' for building relationships with team members, colleagues and key contacts

·         Ability to maintain confidentiality

Personal style and Behaviour


·         Ability to work on own initiative

·         Resilient, able to handle conflict and remains calm under pressure

·         Works well as part of a team

·         Reliable and trust worthy

·         Have a non-judgemental attitude

Other Requirements

·         Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous service improvement

·         Evidenced commitment to equality and diversity

·         Sensitivity to working in a multicultural environment

·         Previous experience of volunteering (desirable)



For more information please contact Maria Galan – Volunteer Co-ordinator

Email: volunteer4us@h4w.co.uk   Phone: 0207 501 6153   Mobile: 07711 469094

Housing for Women, 6th Floor, Blue Star House 234-244 Stockwell Road, London SW9 9SP

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