Volunteer Assistant - Customer Services

Volunteer Assistant - Customer Services

Role Title:           Volunteer Assistant-Customer Services                                

Department:      Operations                        

Reports to:         Director of Customer Services

Location:             Head Office in Brixton


Overall Aim

 We are looking for an enthusiastic, motivated and outgoing volunteer to assist our Director of Customer Services with a diverse range of administrative duties that would go from preparing reports, spreadsheets and documents, gathering information from staff members and volunteers, filing, etc.

The ideal candidate will be a resilient individual with a can do- attitude, able to multitask and good at thinking on their feet. This role is a full on dynamic position in a fast paced environment.

If you have what it takes to work behind the scenes and you have good office and administration skills we want to hear from you. This role is ideal for any individual looking to gain experience in the fields of office administration, Customer Services and/or PA.


Key Responsibilities

  • Providing administrative support to the Director of Customer Services and helping out with general office administration tasks such as data entering, filing, photocopying, checking invoices, etc.
  • Assisting the Director of Customer Services providing a customer focused response to enquiries received by telephone email, letter, etc.
  • Taking the lead organising different customer engagement activities as and when required by the Director of Customer Services
  • Procuring customer satisfaction surveys as well as producing timely and accurate reports aimed to help delivering improvements to the customer experience.
  • Taking an active role in the post handling duties.
  • Attending supervision sessions as required (at least once every 6 weeks)
  • To act in accordance with the aims of Housing for Women
  • To promote and implement Housing for Women’s Equal Opportunities Policy and other polices adopted by the Board



We are looking for someone who ideally can dedicate 3 days a week with us for at least of 3 months.

Days and hours can be negotiated as long as they are compatible with our service operation hours: Monday to Friday 9:00 am – 5:00 pm


Benefits of Volunteering with Us

This is a great stepping stone opportunity for anyone looking to gain hands on experience in administration and office management, Customer Services and/ or as a PA working under the guidance and supervision of a Director.

Some additional benefits are:

  • Experience of working in a supportive and professional environment
  • Full induction, support and supervision
  • Opportunity to develop new skills
  • Relevant training opportunities (i.e. Health and Safety, Data Protection, Confidentiality, etc.)


Additional Information

  • Core training and induction will be provided prior commencing the role.
  • We reimburse genuine out of pocket travel expenses (London zones 1- 6) to and from the place of work and up to £4 for lunch expenses.

We welcome applications from people of all backgrounds and sections of the community and we particularly encourage applications from senior citizens, ex-offenders and Black, Asian and Minority Ethnic (BAME) candidates as they are currently under-represented in our Volunteering Programme.


Role Experience, Knowledge and Skills Profile

Experience and Knowledge

·      Knowledge of office packages like Word, Excel and outlook.

·      Understanding of gender based violence and its impact on women and children (desirable)



·      Active listening as well as good Interpersonal and 'people skills' for building relationships with team members, colleagues and key contacts

·      Can- do attitude and ability to cope under pressure and deal with any issues that arise swiftly

·      Problem solving and negotiation skills

·      Good organisation skills

·      Ability to maintain confidentiality


Personal Style and Behaviour

·      Resilient, able to handle conflict and challenging situations and capable to remain calm under pressure

·      Reliable and Flexible

·      Have a non-judgemental attitude

·      Ability to work independently and as part of a team


Other Requirements

·      Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous service improvement

·      Evidenced commitment to equality and diversity



For more information please contact Maria Galan – Volunteer Co-ordinator

Email: volunteer4us@h4w.co.uk   Phone: 0203 794 4798   Mobile: 07711 469094

Housing for Women, 6th Floor, Blue Star House 234-244 Stockwell Road, London SW9 9

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