Volunteer Refuge Administrator

Role Title:           Volunteer Refuge Administrator                                              

Department:      Supported Housing                        

Reports to:         Team Leader

Location:             Ealing


Overall Aim


We are looking for an enthusiastic, motivated and outgoing female volunteer to assist our Refuge team with a diverse range of administrative duties that would go from answering the phones and taking referrals, sorting out deliveries and donations, to ensuring the smooth day to day running of the refuge, among others.

The ideal candidate will be a resilient individual with a can-do attitude, able to multitask and good at thinking on their feet. This role can be very dynamic in a fast paced environment one day and the next relatively calmed and quiet without interruptions.

If you have what it takes to work behind the scenes to ensure the refuge runs efficiently and you have good office and administration skills we want to hear from you.


Key Responsibilities


  • Answering the phone as and when required, taking and passing messages to relevant members of the team and taking referrals from third parties.
  • Reporting and logging repairs to the maintenance team
  • Supporting the team with day-to-day housing management (i.e. preparing rooms for new residents, taking inventories for voids, gardening, etc.)
  • Helping out with general office administration tasks such as data entering, filing, photocopying, typing letters, checking invoices, etc.
  • Provide administrative and clerical support to members of the team on various ad-hoc projects (i.e, ordering supplies for events, sorting out donations, etc.)
  • Assisting with regular Health and Safety checks including fire drills, fire checks and risk assessments
  • Attending supervision sessions as required (at least once every 6 weeks)
  • To act in accordance with the aims of Housing for Women
  • To promote and implement Housing for Women’s Equal Opportunities Policy and other polices adopted by the Board




We are looking for someone who ideally can dedicate 1-2 days a week with us for at least of 6 months.

Days and hours can be negotiated as long as they are compatible with our service operation hours: Monday to Friday 9:30 am – 5:00 pm


Benefits of Volunteering with Us

This is a great stepping stone opportunity for a female looking to gain hands on experience in administration and office or facilities management. Some additional benefits are:

  • Experience of working in a supportive and professional environment
  • Full induction, support and supervision
  • Opportunity to develop new skills
  • Relevant training opportunities (i.e. health and Safety, Data Protection, Confidentiality, DV, etc.)


Additional Information


  • Core training and induction will be provided prior commencing the role.
  • We reimburse genuine out of pocket travel expenses (London zones 1- 6) to and from the place of work and up to £5 for lunch expenses.
  • Housing for Women will conduct a full DBS Check.


Due to the nature of the work, this role is restricted to female only candidates. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


We welcome applications from people of all backgrounds and sections of the community and we particularly encourage applications from senior citizens, ex-offenders and Black, Asian and Minority Ethnic (BAME) candidates as they are currently under-represented in our Volunteering Programme.


Role Experience, Knowledge and Skills Profile


Experience and Knowledge

·      Knowledge of office packages like Word, Excel and outlook.

·      Understanding of gender based violence, its impact on women and children (desirable)


·      Active listening and good Interpersonal and 'people skills' for building relationships with team members, colleagues and key contacts

·      Can- do attitude and ability to cope under pressure and deal with any issues that arise swiftly

·      Problem solving and negotiation skills

·      Good physical Ability to bend/ carry heavy loads (i.e. carrying shopping bags, changing curtain rails, moving tables, etc.)

·      Good organisation skills

·      Ability to maintain confidentiality

Personal Style and Behaviour

·      Resilient, able to handle conflict and challenging situations and capable to remain calm under pressure

·      Reliable and Flexible

·      Have a non-judgemental attitude

·      Ability to work independently and as part of a team

Other Requirements

·      Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous service improvement

·      Evidenced commitment to equality and diversity


For more information please contact Maria Galan – Volunteer Co-ordinator

Email: volunteer4us@h4w.co.uk   Phone: 0203 794 4798   Mobile: 07711 469094

Housing for Women, 6th Floor, Blue Star House 234-244 Stockwell Road, London SW9 9SP

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