Housing for Women is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.
What information do we collect about you?
We hold personal data such as your household’s names, dates of birth, contact details and records of any transactions such as payments or requests for information as well as sensitive personal data such as gender; ethnicity; religion or other beliefs, sexual orientation, and medical history.
We collect information about you when:-
All telephone calls made to our Maintenance or General needs housing staff may be recorded and are used to coach staff and improve the services that we provide to you.
Calls are stored on the BT one phone portal and accessed by secure password and login. They are deleted after a period of 1 year.
From time to time we may also be provided with information about you from other agencies such as the housing benefit and social services department in the Local Authority, the Department of Work and Pensions the Police or the NHS.
How will we use the information about you?
We use your personal information to:
Sharing your information
We may sometimes need to share the personal information we process with other organisations where it is necessary to fulfil a contract, or where we need to ensure that you are being paid the correct amount of benefit entitlement such as with the DWP or housing benefits department, or where we are legally required to do so. Where this is necessary we are required to comply with all aspects of (General Data Protection Regulation (GDPR)
We will not share your information with third parties for marketing purposes.
Transferring information oversees
We do not transfer any personal information outside of the EEA.
How long do we store information?
Any information we collect is stored using guidance issued by the National Housing Federation. Full details of this are included in our Retention Policy and is available on request.
Your rights to access data
Any requests for information must be made in writing and also include proof of your identity. If we consider that your request is unfounded, asking for too much information or it is information we have previously provided then we may charge a reasonable fee for this or we may refuse to respond to you. If we refuse to respond to your request we will advise you of our reason with one month of your request. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office. The ICO can be contacted at:
Information Commissioners Office
Wycliffe House,Water Lane, Wilmslow
Cheshire SK9 5AF
You have the right to withdraw consent for the use of your information at any time; however this may affect the service that we are able to provide you with. i.e. we need to have access to information you provide in respect of any housing application in order to ensure our compliance with the allocations and lettings Policy and to ensure that we provide you with a property that is suitable for your needs.
If you believe that the information we hold on you is incorrect then you should notify us and we will arrange to have the information corrected within one month of you telling us. We will also tell anyone else who we have provided this information to.
You also have an additional right to have a copy of any information that you have provided to us in order to provide that information to another housing association or agency
What we would also like to do with the data
We may wish to contact you to take part in some independent research or to provide you with specific advice around future services. If you have consented to receive marketing, you may also opt out at a later date.
We may collect and use your personal and contact information to send you marketing communications, such as emails, text messages, and postal mailings. These communications will keep you up-to-date on the latest news and events, from Housing for Women that may be of interest to you.
We will only send you marketing materials that you have consented to receive and consent can be withdrawn at any time. Legally there are communication items that we are legally obliged to send you and from which you cannot withdraw consent, an example of this is the quarterly rent notification.
If you participated in a promotion that involved a third party and you agreed to receive marketing information from them you will need to contact them directly to withdraw consent from receiving further marketing materials from them
You have the right to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact Housing for women.
How to contact us
By email: firstname.lastname@example.org
By letter: Data Controller, Sixth Floor, Blue Star house,234-244 Stockwell Road London, SW9 9SP
By Telephone: 02075016120
Contact details of Data Protection Officer
Name: Susan Croft
Job Title: Data Protection Officer