Complaints & Compliments

We aim to provide you with good quality services, but we can only be sure we are succeeding if you let us know. Whether you are complaining, complimenting us or giving us suggestions, we will always be pleased to hear from you.

 

How do I make a complaint?

If you would like to make a complaint please email complaints@h4w.co.uk

You can also give us compliments or make complaints using the Customer Portal or by completing the form here.

 

Our Complaints Procedure

At Housing for Women we aspire to provide good services you can trust. When something goes wrong we aim to find out why and put it right as quickly as possible. We respond positively to complaints because the feedback we receive helps improve our services for all customers.

You can download and read our formal complaints procedure here

 

How we use complaints to improve

We are always looking for ways to improve our services and increase customer satisfaction. We do that by listening to our customers and learning from the feedback we receive.

 

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