If you are a resident and need to report a repair, you can do so using the online Customer Portal.
You can also email firstname.lastname@example.org or call us on 0207 501 6120 and press 3 for repairs.
We are open Monday to Friday 9 am – 5.00 pm
For emergency repairs outside of these hours please call 0207 501 6120, press 3 for repairs, and your call will be diverted to an out of hours service that will be able to assist you.
If you are a supported housing or refuge resident, please report your repair to Housing for Women staff at your premises.
Housing for Women categorises repairs into three categories. Each have a maximum response time to complete the job:
Emergency repairs are those which affect your immediate health and safety or will severely damage the dwelling if they are not dealt with promptly. Housing for Women and our contractors will respond to emergency repairs within a maximum of 4 hours. If it is out of hours and depending on the nature of the repair, we may only make safe and return to complete the work on the next working day.
Urgent Repairs are those which need to be carried out quickly but do not pose an immediate threat to your safety or the structure of the building. Housing for Women and our contractors will respond to urgent repairs within a maximum of 5 working days.
Routine Repairs are those of a minor nature with little inconvenience to you or damage to the dwelling. Housing for Women and our contractors will respond to routine repairs within 20 working days.
If you find it difficult to fulfil your repair responsibilities due to age, illness or disability, we may still be able to help you. If this is the case, please contact us.
Housing for Women wants all our residents to live comfortably and safely in the properties we provide for them. To achieve this, we take great pride in providing the best maintenance and repairs we possibly can.
Keeping your home in a decent, safe condition is a key part of being a good landlord. Here's a snapshot of what our repairs service got up to in a year: