During autumn and winter, we all want to keep our homes warm. However, if you don’t let a little fresh air circulate throughout your house or flat, damp and mould can develop.

We are committed to providing you and your family with a safe, warm, and comfortable home. That’s why we take damp and mould very seriously. We will thoroughly investigate every report of these issues in your home.

If you notice signs of damp or mould, please contact us so we can visit your property. When you call, please send photos or videos to help us assess the problem.

We will visit your property within 10 days for immediate treatment, known as a mould wash. We’ll also offer practical advice on how to handle damp and mould.

If further investigation is needed, a surveyor will visit to determine what repairs are necessary. They will then create a treatment plan to ensure the damp and mould are resolved completely.

For more information about damp and mould, please click here.

To report damp or mould, call us immediately on 0207 501 6120. You can also email us at customerservice@h4w.co.uk