We want to share some important news about our repairs service.

From 9am on 27 May, we will be making a change in our service provider. After this date, Chigwell Group will take over from MCP as the company responsible for handling all repair requests and assisting with any issues in your home.

We are confident that Chigwell Group will provide a high-quality service and work with us to ensure your home remains safe and comfortable. This transition is part of our commitment to delivering the best possible support to our residents.

If you have any questions or concerns before this change takes place, our Customer Service Team is here to support you. Please don’t hesitate to get in touch:

• Call us on 020 7501 6120

• Email us at customerservice@h4w.co.uk

We understand that changes like this can sometimes raise questions, and we’re here to make the transition as smooth as possible.

Thank you for your understanding and cooperation. We look forward to working with Chigwell Group to continue providing you with excellent service.