You should now have received a letter from us about your service charge increase for next year. If you haven’t received it, please contact us as soon as possible so we can send you the information.

Check our FAQs
If you’re not sure why you’ve been charged or want more details about service charge costs, please read our Frequently Asked Questions (FAQs). These explain how your service charges are calculated and what they cover.

How to challenge your service charges
If you’re unhappy with the amount of your service charges, you have the right to dispute it. To see the full process for making a service charge dispute, you can find more information below.

Download our FAQs and service charge dispute details here.

Need more help?
If our FAQs don’t answer your question, our Customer Service Team is here to help.

Call us on 0207 501 6120
Email us at customerservice@h4w.co.uk

We’ll do our best to answer your query quickly and clearly.
Once you contact us:
•    We’ll confirm your dispute within two working days.
•    A housing officer will review your case.
•    You’ll receive a full written response within 20 days.
•    If we need more time, we’ll let you know straight away.

Paying your rent and service charges
Click here for more details on how to pay your rent and service charges securely.