By now, you should have received a letter from us about your service charge increase for next year. If you haven’t received it, please let us know as soon as possible.

Check our FAQs

If you’re not sure why you’ve been charged and want more information, please click here to see a list of questions and answers that explain the costs.

Need more help?

If our FAQs don’t answer your question, please call our Customer Service Team on 0207 501 6120 or email us at customerservice@h4w.co.uk. We’ll help with your query.

How to challenge your service charges

If you’re unhappy with the service charge amount, we have information on how to dispute it. Click here to find out how.

After you contact us, we’ll confirm your dispute within two working days. An officer will then look into your case. You’ll get a full written response within 20 days. If we need more time, we’ll let you know.

For more information on how to pay your rent and service charges, please click here.