By now, you should have received a letter from us informing you of your service charge increase for the coming year. Please let us know as soon as possible if you did not receive your letter.
If you are not sure why you are being charged and would like more information, please click here for a list of 'questions and answers' to help you understand the costs involved.
If our FAQs do not give you the answer you want, please contact our Customer Service Team, who will call you back within 10 working days. Our telephone number is 0207 501 6120. You can also reach us via email at firstname.lastname@example.org.
We have also posted information on how to dispute your service charge if you are unhappy with the amount you need to pay. Please click here for more information on how you can do this.
After contacting us, we will acknowledge your dispute within two working days. One of our officers will then be appointed to investigate your case. You can expect a full written response from us within 28 days. If we cannot respond within this timeframe, we will contact you to let you know.
For more information on how you can pay your rent and service charges, please click here.