Social Tenant Access to Information Requirements (STAIRs)
Your right to information
We believe that being open, honest and clear with our residents is essential. You have the right to understand how we make decisions, how we provide services, and how your home is managed.
These pages has been created to help you find the information you need about your home and your landlord in one place. It is part of our commitment to being transparent, accountable and resident-focused.
What is STAIRs and why does it matter?
This section meets the Social Tenant Access to Information Requirements (STAIRs). These are rules that all social housing providers must follow.
They are designed to make sure you can:
- Find clear information about your home and services
- Understand how decisions are made
- See how well your landlord is performing
- Know how money is being used
- Ask for information if you cannot find what you need
Most importantly, it helps you feel informed, supported, and able to have a voice in your housing.
Read the Government's STAIRs Guidance here.
What you can find here
We have brought together important information about Housing for Women, including:
- Who we are and how we make decisions
- How we are performing, including feedback and complaints
- How we use money, including rent and service charges
- How we look after homes, including repairs and planned works
- The services available to you, such as support and advice
- Our policies, which explain how we work
- Public information we are required to share
We aim to explain things as clearly as possible, using plain English. Where documents are more detailed, we will provide simple summaries to help you understand what they mean for you.
If the information you are looking for isn’t here, you can ask us for it.
- You can make a request in writing (for example by email or through our website)
- We will respond as quickly as we can, and within 30 days
- We will share the information unless there is a clear reason we cannot
If you think information is missing, or you are not happy with how we have responded:
- You can raise a complaint with us, and we will review it
- If you’re still not satisfied, you can contact the Housing Ombudsman, an independent service for residents
We know that everyone has different needs, and we are committed to making our information accessible.
If you need information in another format, such as:
- Large print
- Easy Read
- Another language
Please contact us. We will always do our best to support you.
We are committed to:
- Being open and transparent
- Listening to residents and learning from feedback
- Providing information that is clear and easy to use
By sharing this information, we want to build trust and make sure you feel informed and supported in your home.