How We're Performing

This section provides information about how well we are delivering services for residents and how we measure our performance.

Inspection Outcomes and Ratings

We are committed to providing high-quality housing services and meeting the standards expected of registered housing providers.

You can find information about:

  • Our latest Regulatory Judgement and regulatory compliance.
  • Decisions published by the Housing Ombudsman relating to Housing for Women.
  • Inspection outcomes and ratings from relevant regulators, where applicable.

Performance Reports

We regularly monitor and review our performance to help improve services for residents.

You can access:

  • Our Annual Review, which provides an overview of our performance, achievements, and priorities.
  • Performance reports and updates on how we are delivering key services.
  • Information about how we review our effectiveness and continuously improve our services.

Tenant Satisfaction Measures (TSMs)

Twice a year, we publish our Tenant Satisfaction Measures (TSMs). These measures show how residents rate our services and help us understand what we are doing well and where we need to improve. We use this feedback to help shape and improve the services we provide.

You can find information about:

  • Our latest TSM results.
  • Resident satisfaction with our services.
  • Performance measures relating to repairs, safety, complaints, and resident engagement.
  • How we collect and report TSM data.

News and Updates

We publish news, updates, and reports to keep residents informed about our services, activities, and achievements. You can also read Connect, our resident newsletter, for the latest news, updates, and information about our communities and services.

Complaints Performance

We are committed to learning from complaints and improving our services.

You can access:

  • Our Annual Complaints Performance and Service Improvement Report.
  • Information about our compliance with the Housing Ombudsman's Complaint Handling Code.
  • Complaint handling performance data and service improvement actions.
  • Relevant reports published by the Housing Ombudsman.

Repairs and Maintenance Performance

We provide information about how we perform in delivering repairs and maintenance services, including key performance measures and service improvements. Further details can be found in our Annual Review and other published performance reports.