This section provides information about Housing for Women, how we are governed, and how we make important decisions. We are committed to being open and transparent so that our tenants can easily access the information they need.

• Find out more about who we are and the services we provide.
• Our vision, priorities, and future plans are set out in our Corporate Plan.

Senior Staff and Leadership

• We publish details of our Executive Team, who are responsible for leading Housing for Women and delivering our services.

How We Are Run

Our Board is responsible for setting the overall direction and strategy of Housing for Women. The Board oversees the organisation and ensures that our Executive Team manages day-to-day operations effectively and in the best interests of residents.

How We Make Decisions

Our Board Policy explains how decisions are made across Housing for Women and who is responsible for making them.

Managing Risk

Everything we do involves some level of risk. Risk management is the process we use to identify, understand, assess, and manage risks that could affect our services, residents, or organisational objectives.

How We Prioritise Complaints

Our complaints process explains how we handle complaints fairly, consistently, and in line with the Housing Ombudsman's Complaint Handling Code. It also explains how complaints are assessed, prioritised, and resolved.