We are pleased to announce that Touchstone Property Services began collecting rental income on behalf of Housing for Women from the beginning of December 2023.

This means that Touchstone is now responsible for managing how you pay your rent to us. If you have any questions about your account, you should call them directly on 01225 259274. You can also email them at 4w@touchstoneresi.co.uk.

You should have also received an introductory letter from Touchstone telling you about their income collection processes and how to contact one of their dedicated Income Collection Team members.

If you didn’t get this letter, please let us know.

Ethel Fosu, Head of Housing, said: “Touchstone Property Services comes highly recommended for their commitment to ensuring a seamless experience for tenants. We look forward to working with them to deliver an improved experience for our customers.

“Please remember that although Housing for Women will still be your landlord, we will no longer manage your rent account or be able to assist you with queries about payments.”

If you have any concerns about this change, please get in touch with our Customer Service Team on 020 7501 6120 or email us at customer.service@h4w.co.uk